Grabbit User Terms And Conditions

1. Introduction

Grabbit LLC (“Grabbit,” “we,” “our,” or “us”) is a company registered in the Hashemite Kingdom of Jordan. Grabbit operates a technology platform that connects customers with participating restaurants, cafés, bakeries, stores, and other merchants offering surplus food or other approved products at discounted prices. Grabbit is an intermediary platform. Grabbit does not generally prepare, manufacture, package, store, or sell the Products. The Merchant remains responsible for the Products, including their quality, safety, preparation, packaging, labeling, and compliance with applicable law.

2. Definitions

• Application: the Grabbit mobile application, website, Merchant Dashboard, and related services.
• Customer or User: a person who accesses or uses the Application or purchases a Product through the Application.
• Merchant: a restaurant, café, bakery, store, or other business offering Products through the Application.
• Product: surplus food, a surprise bag, or another product approved by Grabbit and listed by a Merchant.
• Order: a request to purchase a Product through the Application that has been successfully confirmed by Grabbit.
• Delivery Provider: an independent courier or delivery company arranged or approved by Grabbit.
• Wallet Credit: credit made available in the User’s Grabbit account for use toward future purchases through the Application.

3. Acceptance and Changes to These Terms

By using the Application, you agree to be bound by these Terms and the Privacy Policy. Grabbit may update these Terms from time to time. For material changes, Grabbit will provide reasonable notice through the Application, by email, or by another appropriate electronic method. Changes will apply from the effective date stated in the notice and will not normally apply retroactively to Orders already confirmed. Your continued use of the Application after the effective date constitutes acceptance of the updated Terms. If you do not agree to an update, you must stop using the Application and may request account closure. Grabbit may make immediate changes where reasonably necessary for: legal or regulatory compliance, food safety, payment-provider requirements, cybersecurity, fraud prevention, or protection of Users or the Platform.

4. Eligibility and Account Registration

4.1 Age and legal capacity

The Application is intended for persons aged eighteen (18) or older. By creating an account or placing an Order, you confirm that: you are at least eighteen (18) years old, you have legal capacity to enter into a binding agreement, and the information you provide is accurate and current. If a minor uses the Application, the relevant parent or legal guardian may be responsible for the activity and payments, subject to applicable law.

4.2 Account information

You must provide accurate information, including where applicable: your full name, a valid Jordanian mobile number, email address, delivery address, payment information, and other information necessary to process your Order. You must update your information if it changes.

4.3 Account security

Your account is personal and may not be transferred or sold. You are responsible for: keeping your password and login details confidential, restricting access to your device and account, reviewing Orders placed through your account, and notifying Grabbit promptly of unauthorized access or suspected misuse. Grabbit is not responsible for unauthorized activity resulting from your failure to protect your account, except to the extent caused by Grabbit’s own failure to apply reasonable security measures.

5. Grabbit’s Role and Merchant Responsibility

Grabbit provides a technology and ordering platform. Grabbit may: display Merchant listings, process or facilitate Orders, facilitate payments, provide customer support, arrange delivery through Delivery Providers, provide Wallet Credit, apply fraud, safety, and compliance controls, and communicate with Merchants and Users. The Merchant remains responsible for: the Product, product availability, product descriptions, ingredients and allergen information, food preparation, hygiene and food safety, packaging and labeling, pickup handover, handover to Delivery Providers, and compliance with applicable Jordanian laws and regulations. Grabbit does not guarantee: a particular number of Products, continuous availability of Products, a particular Merchant, a particular delivery time, uninterrupted access to the Application, or that every Product will meet a User’s personal dietary preferences.

6. Surprise Bags, Food Safety, and Allergies

Products offered through Grabbit may be surplus food and may be provided as “surprise bags.” The exact contents may not be known before collection or delivery, unless the listing states otherwise. Because of the nature of surplus food: product selection may vary, products may contain different ingredients, products may be prepared in kitchens that handle common allergens, and cross-contamination may occur. Grabbit and Merchants cannot guarantee that Products are free from allergens or suitable for specific dietary requirements, including: vegan diets, vegetarian diets, gluten-free diets, nut-free diets, dairy-free diets, or any religious, medical, or personal dietary restriction. Customers with severe allergies or medical dietary requirements should contact the Merchant before placing an Order and should not purchase a surprise bag unless they are satisfied that it is suitable for them. This section does not exclude or limit any liability that cannot legally be excluded, including liability arising from fraud, intentional misconduct, or a failure to comply with mandatory food-safety obligations. If you believe a Product may be unsafe, do not consume it. Contact Grabbit and, where appropriate, seek medical assistance.

7. Product Listings and Prices

Product information is provided by the Merchant and may include: product name, description, approximate quantity or value, price, pickup period, delivery availability, store location, and available allergen or ingredient information. Merchants are responsible for ensuring that their listings are accurate and not misleading. Prices, applicable taxes, Grabbit fees, delivery fees, and the total amount payable will be displayed before payment is completed. Grabbit may correct obvious pricing, description, or technical errors. If an error materially affects an Order, Grabbit may cancel the Order and provide an appropriate refund or remedy. Product availability is limited. Adding a Product to your cart does not reserve it. A Product is secured only after payment has been successfully completed and Grabbit has issued an Order confirmation.

8. Payment

Grabbit may support payment methods including: Visa, Mastercard, Zain Cash, Apple Pay, Google Pay, and other payment methods displayed in the Application. You authorize Grabbit or its approved payment provider to process the payment for your Order. Payment may fail because of: insufficient funds, incorrect payment information, bank restrictions, payment-provider restrictions, technical errors, or fraud-prevention controls. Grabbit is not responsible for delays or failures caused solely by your bank, card issuer, electronic-wallet provider, or payment provider. If payment fails, the Order will not be confirmed unless Grabbit expressly states otherwise. You must not use stolen, unauthorized, expired, or fraudulent payment methods.

9. Order Confirmation and Availability

An Order is confirmed only when: (1) payment has been successfully completed, and (2) Grabbit issues an Order confirmation through the Application, email, SMS, or another approved method. A payment authorization or temporary hold does not necessarily mean that an Order has been confirmed. If inventory becomes unavailable during checkout, or if the Merchant cannot fulfill the Order, Grabbit may cancel the Order and provide an appropriate refund or remedy.

10. Promotions, Discounts, Cashback, and Referral Rewards

Grabbit may offer promotional codes, discounts, cashback, referral rewards, or other promotional benefits from time to time. Promotional codes, discounts, cashback, and referral rewards are subject to the conditions displayed when they are issued or made available. These conditions may include eligibility requirements, expiry dates, minimum Order values, Merchant restrictions, usage limits, and other applicable conditions. Grabbit may cancel, suspend, withdraw, or correct a promotion, discount, cashback amount, referral reward, or related benefit obtained or used through fraud, technical error, duplicate accounts, unauthorized use, manipulation, or other misuse. If an Order using a promotional benefit is cancelled, refunded, reversed, or determined to be ineligible, Grabbit may cancel, restore, or recalculate the relevant promotion, discount, cashback, or referral reward in accordance with the applicable conditions.

11. Grabbit Wallet

11.1 Use of Wallet Credit

Wallet Credit may be used to pay for future Orders through the Application. Wallet Credit may not be: withdrawn as cash, transferred to a bank account, sold or transferred to another User, or exchanged outside the Application, except where required by applicable law.

11.2 Refunds to the Wallet

Depending on the circumstances, an approved refund may be issued to the original payment method or as Wallet Credit. Where applicable law requires a refund to the original payment method, Grabbit will process the refund in that manner.

11.3 Expiry

Wallet Credit may be subject to an expiry period clearly displayed to the User. Unless otherwise stated: refund-related Wallet Credit remains valid for 120 days; promotional cashback or rewards remain valid for 30 days. Grabbit will not expire or remove Wallet Credit where doing so is prohibited by law.

11.4 Account closure

Before closing your account, you should use any Wallet Credit that remains available. Any treatment of unused Wallet Credit after account closure will be subject to applicable law and the circumstances in which the Wallet Credit was issued. Grabbit may suspend or remove Wallet Credit obtained through fraud, abuse, payment reversal, or unauthorized activity.

12. Delivery Orders

12.1 Delivery Providers

Delivery may be performed by independent Delivery Providers arranged or approved by Grabbit. Grabbit is not responsible for a loss caused solely by a Delivery Provider, except to the extent caused by Grabbit’s own act, omission, negligence, fraud, intentional misconduct, or breach of applicable law.

12.2 Delivery estimates

Delivery times are estimates only. Delivery may be affected by: traffic, weather, road closures, security checkpoints, high demand, technical problems, Merchant preparation delays, courier availability, or other circumstances outside Grabbit’s reasonable control.

12.3 Customer availability

You must provide an accurate delivery address and remain reasonably available during the estimated delivery period. The Delivery Provider or Grabbit may contact you using the telephone number registered to your account. If you do not answer or respond after at least two reasonable contact attempts, or if you are unavailable for more than ten (10) minutes after the Delivery Provider reaches the delivery location, the Order may be treated as a customer-caused failed delivery. In that case, Grabbit may cancel the Order, return it to the Merchant where reasonably possible, or dispose of it in accordance with food-safety requirements. Subject to applicable law, you may not be entitled to a refund and may be responsible for reasonable delivery or failed-delivery costs.

12.4 Incorrect address

If you provide an incorrect or incomplete address, Grabbit may be unable to complete the delivery. Grabbit is not required to reroute an Order after confirmation. Any additional delivery cost or refund will be assessed according to the circumstances and applicable law.

13. Store Pickup

For a Pickup Order, you must: attend the Merchant’s location during the stated pickup period, present the Order number or other approved confirmation, and follow the Merchant’s reasonable collection procedures. The Merchant may refuse handover if the required confirmation cannot be verified. You are responsible for protecting your Order number and collection code. If you share it with another person and that person collects the Order, Grabbit may treat the Order as collected. If you do not collect the Order during the stated pickup period, it will be treated as a customer-caused pickup no-show. Grabbit may cancel or close the Order and may return, dispose of, or otherwise handle the Product in accordance with food-safety requirements. Subject to applicable law, you may not be entitled to a refund.

14. Cancellations, Complaints, and Refunds

14.1 Customer cancellations

Because Products may be perishable and may be prepared or reserved after purchase, you generally may not cancel an Order after payment has been confirmed and the Merchant has accepted or begun preparing the Order. This does not affect any cancellation or refund right required by applicable law or approved by Grabbit.

14.2 Merchant cancellation

If a Merchant cannot fulfill a confirmed Order, Grabbit may cancel the Order and provide a full refund. The refund may be issued to the original payment method or as Wallet Credit, depending on the circumstances, payment method, and applicable law.

14.3 Grabbit or delivery failure

If an Order fails because of Grabbit, a Delivery Provider, or another issue not caused by you, Grabbit will review the matter and may provide: a full refund, a partial refund, a replacement, Wallet Credit, or another appropriate remedy. If a Delivery Provider collects the correct Order but fails to deliver it because of the Delivery Provider’s or Grabbit’s actions, you may be eligible for a full refund.

14.4 Customer-caused failure

A refund may not be available where the failure is caused by you, including: providing an incorrect or incomplete address, being unavailable after reasonable contact attempts, failing to collect a Pickup Order, providing an incorrect telephone number, refusing delivery without a valid reason, or sharing your collection confirmation with another person. Grabbit may consider the circumstances before making a final decision.

14.5 Product complaints

If a Product is: missing, materially incorrect, spoiled, unsafe, significantly damaged, or subject to an undisclosed allergen, you should contact Grabbit Customer Support as soon as reasonably possible. For ordinary complaints, you should submit your complaint within one (1) hour after receiving or collecting the Order and provide photographs or other reasonable supporting information. Food-safety, illness, allergic-reaction, fraud, or other serious complaints may be reported as soon as reasonably possible and may be investigated even if reported after the one-hour period.

14.6 Refund assessment

Grabbit may request reasonable information to assess a refund request, including: Order details, photographs, a description of the issue, delivery or pickup information, packaging or Product information, and other relevant evidence. Grabbit may approve: a full refund, a partial refund, a replacement, Wallet Credit, or no refund where the Order was correctly fulfilled and no refund basis exists.

14.7 Refund method and timing

An approved refund may be issued: to the original payment method, as Wallet Credit, or through another lawful method agreed with the Customer. Grabbit will initiate an approved refund within five (5) Business Days after the refund is approved, unless a longer period is reasonably required because of payment-provider procedures, legal requirements, fraud checks, or technical issues. The time for the funds to appear in the original payment method depends on the relevant bank, card issuer, electronic-wallet provider, or payment processor. Where applicable law requires a refund to the original payment method, Grabbit will process the refund through that method, subject to payment-provider procedures and applicable legal requirements.

14.8 Mandatory rights

Nothing in these Terms limits any right or remedy that cannot legally be excluded or restricted under Jordanian law.

15. Customer Support

You may contact Grabbit through the customer-support channels displayed in the Application. When contacting support, you may be asked to provide: your name, Order number, registered mobile number, description of the issue, photographs or other supporting documents, and any information reasonably necessary to investigate the matter. Grabbit may record and retain support communications for customer service, quality control, fraud prevention, legal compliance, and dispute resolution.

16. Prohibited Conduct

You must not: create fake or duplicate accounts for fraudulent purposes, place fraudulent or abusive Orders, use stolen, unauthorized, expired, or fraudulent payment methods, manipulate promotions, Wallet Credit, reviews, or referral systems, use bots, scripts, or unauthorized software, interfere with the Application, attempt to access another User’s account, reverse-engineer or copy the Application, scrape Grabbit content, upload malware or harmful code, harass, threaten, abuse, or intimidate Merchants, Delivery Providers, Grabbit personnel, or other Users, misuse Customer, Merchant, or Delivery Provider information, use the Application for unlawful purposes, or use the Application in a manner contrary to applicable Jordanian law or public order. Grabbit may suspend or terminate an account and cancel related Orders where it reasonably suspects fraud, abuse, or a violation of these Terms.

17. Reviews, Complaints, and Communications

Users may submit truthful reviews, complaints, and feedback in good faith. You must not publish content that is knowingly false, fraudulent, threatening, abusive, discriminatory, or unlawfully defamatory. Nothing in these Terms prevents you from making a truthful complaint or report to a regulator, court, law-enforcement authority, or consumer-protection body. Grabbit may remove or restrict content that violates these Terms or applicable law. Grabbit may take lawful action against intentionally false, fraudulent, threatening, abusive, or unlawfully defamatory content, subject to Jordanian law.

18. Privacy and Personal Data

Grabbit processes personal data in accordance with its Privacy Policy and applicable Jordanian data-protection and privacy requirements. Grabbit may process User information for purposes including: creating and managing accounts, processing Orders and payments, arranging delivery, providing customer support, handling complaints and refunds, preventing fraud, improving the Application, sending service-related communications, and complying with legal obligations. Grabbit may share information reasonably necessary to fulfill an Order with: Merchants, Delivery Providers, payment providers, technology providers, customer-support providers, and competent authorities where legally required. Information shared with a Delivery Provider may include the User’s name, telephone number, delivery address, Order details, and delivery instructions. Users may retain copies of Order information where reasonably necessary for tax, accounting, legal, or personal record purposes. Users must not use information received through the Platform for unrelated marketing or unauthorized purposes. Further details are contained in the Grabbit Privacy Policy.

19. Intellectual Property

The Application and its contents, including: names, logos, designs, text, images, videos, visual identity, software, source code, databases, trademarks, and other materials, are owned by or licensed to Grabbit LLC. You may use the Application only for its intended personal and lawful purpose. You must not, without Grabbit’s prior written permission: copy, reproduce, modify, or distribute the Application, extract or scrape its data, use Grabbit branding, create derivative works, reverse-engineer the software, interfere with the Platform, or use Grabbit content for commercial purposes. These Terms do not transfer ownership or grant you any intellectual-property rights except the limited right to use the Application in accordance with these Terms.

20. Suspension and Account Closure

Grabbit may suspend, restrict, or terminate your access if: you breach these Terms, you engage in fraud or abuse, your account presents a security risk, your payment activity is unauthorized, you misuse Wallet Credit, you harass or threaten others, suspension is required by law, or suspension is reasonably necessary to protect Users, Merchants, Delivery Providers, or Grabbit. You may request account closure through the Application or customer support. Closing an account does not cancel or automatically refund a confirmed Order. Pending Orders, refunds, chargebacks, disputes, and legal or regulatory obligations will continue to be handled under these Terms and any applicable checkout conditions. Account closure does not affect: completed Orders, pending or confirmed Orders, outstanding payments, refunds being processed, chargebacks, disputes, promotional or Wallet Credit adjustments, legal or regulatory obligations, or rights and obligations that are intended to survive termination. Grabbit may retain information after account closure where reasonably necessary for legal, accounting, tax, fraud-prevention, safety, security, customer-support, or dispute-resolution purposes, or where retention is required by applicable law. Grabbit will handle retained personal data in accordance with the Grabbit Privacy Policy.

21. Force Majeure and Local Disruptions

Grabbit is not responsible for delay or failure caused by circumstances beyond its reasonable control, including: severe weather, snowstorms, flash floods, fire, natural disasters, war, civil unrest, government action, curfews, road closures, security restrictions, power or internet outages, payment-network failures, cyberattacks, transport disruption, strikes, or regulatory restrictions. Grabbit may suspend delivery services, cancel Orders, or restrict access where reasonably necessary for safety, legal compliance, or operational protection. Where an Order is cancelled because of force majeure, Grabbit will provide an appropriate refund or remedy in accordance with applicable law and the applicable payment method.

22. Disclaimers and Limitation of Liability

The Application is provided subject to availability. Grabbit does not guarantee that the Application will always be uninterrupted, error-free, or available at all times. To the maximum extent permitted by Jordanian law, Grabbit is not liable for: loss of profits, loss of goodwill, loss of anticipated savings, indirect or consequential loss, business interruption, delays caused solely by Merchants, Delivery Providers, banks, payment providers, or events beyond Grabbit’s reasonable control, or your failure to provide accurate information. Grabbit remains responsible for loss caused by its own fraud, intentional misconduct, negligence, or breach of any liability that cannot legally be excluded or limited. Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under Jordanian law.

23. User Indemnity

You agree to compensate and hold harmless Grabbit, its officers, employees, contractors, and agents from direct and actual claims, losses, liabilities, reasonable legal costs, and expenses arising from: your material breach of these Terms, your fraudulent or unlawful use of the Application, your misuse of another person’s account or payment method, your intentional damage to the Platform, or your violation of another person’s rights. You are not responsible for losses caused by Grabbit’s own fraud, intentional misconduct, negligence, or breach of these Terms.

24. Electronic Communications and Records

You agree that Grabbit may communicate with you electronically through: the Application, email, SMS, telephone, push notifications, or other electronic methods connected with your account. Electronic notices, Order confirmations, receipts, payment records, timestamps, delivery records, QR scans, customer-support records, and account logs may be used as evidence of Platform activity and transactions, to the extent permitted by Jordanian law. You are responsible for keeping your contact details current and monitoring relevant communications.

25. Governing Law and Jurisdiction

These Terms are governed by and interpreted according to the laws of the Hashemite Kingdom of Jordan. The Parties should first attempt to resolve disputes through good-faith communication with Grabbit customer support. Any dispute that cannot be resolved amicably shall be subject to the jurisdiction of the competent courts of Amman, Jordan, to the extent permitted by law. Nothing in this clause prevents a User from exercising any mandatory right to submit a complaint to a competent regulatory or consumer-protection authority.

26. Language

These Terms shall be made available in Arabic and English. The Arabic version shall be the legally controlling version in Jordan. If there is any inconsistency between the Arabic and English versions, the Arabic version shall prevail in interpretation, enforcement, and court proceedings.

27. General Provisions

If any provision of these Terms is found invalid or unenforceable, it shall be modified or removed only to the minimum extent necessary, and the remaining provisions shall continue in effect. Grabbit’s failure to enforce a provision does not waive its right to enforce that provision later. These Terms, together with the Privacy Policy and any additional terms displayed at checkout, constitute the agreement between you and Grabbit concerning your use of the Application. In the event of a conflict: (1) mandatory law prevails, (2) the Arabic version prevails, (3) any specific checkout terms apply to the relevant Order, and (4) these Terms apply to the general use of the Application.